Frequently Asked Questions (FAQ)
Welcome to Nihsamah's FAQ page. Here are some answers to commonly asked questions about our products, services, and policies. If you have any further questions, please feel free to reach us at nihsamah.ecom@gmail.com or +91 92510 59487.
Q: How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Q: What payment methods do you accept?
We accept payment via credit/debit card, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.
Q: How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your Nihsamah account.
Q: What is your return policy?
We offer a 7-day return policy. You have 7 days from the day you receive your order to raise a return request. Items must be unworn and unused, with original tags attached, in their original packaging, and accompanied by proof of purchase.
Q: How do I start a return or exchange?
Email us at nihsamah.ecom@gmail.com or message us on WhatsApp at +91 92510 59487 with your order number and reason. Items sent back without first raising a request cannot be accepted.
Q: How long does my refund take?
Once you raise a return request: (1) we forward it to our courier within 24–48 hours, (2) the courier picks up from your address within 24–48 hours depending on your pincode, (3) your item travels back to us in 3–4 days, (4) we quality-check it within 24 hours of arrival, and (5) your refund is processed to your original payment method within 7 days of approval. Most refunds complete within about 13–16 days from the day you raise the request. Your bank or card provider may take a little extra time to post the amount.
Q: Can I exchange for a different size or design?
Yes. Raise an exchange request the same way (email or WhatsApp). The pickup and transit steps are the same as a return — once we receive and check your original item, we’ll arrange your replacement.
Q: What if my item is damaged, defective, or wrong?
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us within 48 hours at nihsamah.ecom@gmail.com so we can make it right quickly.
Q: How long does delivery take?
We dispatch your order within 24 hours of it being placed. Within India, the courier typically delivers in 3 to 4 days depending on your pincode — so most orders arrive within about 4 to 5 days. We also ship worldwide; international delivery usually takes around 10 to 14 days and may be subject to customs duties or additional fees charged by the destination country.
Q: How can I contact customer support?
You can contact our customer support team by emailing us at nihsamah.ecom@gmail.com or by calling us at +91 92510 59487. Our customer support team is available Monday to Saturday 10:00-18:00 to assist you with any questions or concerns you may have.
Q: Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we may not be able to make changes or cancellations.
Q: Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for qualified retailers. Please contact us at +91 92510 59487 for more information.
Q: How can I stay updated on new arrivals and promotions?
You can sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Simply enter your email address in the signup form on our website to subscribe.
Contact Us
If you have any other questions that are not addressed in our FAQ, please feel free to contact us at +91 92510 59487
Last updated: 21 May 2026